GDPR Privacy Policy

GDPR Privacy Policy

Our Privacy Policy was last updated on March 11, 2025.

At The HydroPlus, operated by Vogue Fashion Ventures Ltd, we are committed to protecting your personal data and ensuring transparency regarding how we collect, store, and process your information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

This policy explains your rights under GDPR and how you can exercise them.


1. Who is responsible for processing your data?

Company Name: Vogue Fashion Ventures Ltd
Legal Representative (Data Controller): Emine Tekaya
Company Registration Number: 15860336
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email Contact: info@thehydroplus.com
Phone Contact: +44 7458 107346


2. What personal data do we collect?

We collect different types of personal data depending on your interaction with our website:

  • Contact Information: Name, email, phone number, billing and shipping addresses.
  • Order & Payment Information: Order history, transaction details (processed securely via Stripe, PayPal).
  • Account Information: Username, password, preferences.
  • Customer Support Data: Messages and inquiries submitted to our support team.
  • Technical Data: IP address, browser type, device information, browsing behavior.
  • Marketing Preferences: Newsletter subscriptions, promotional preferences.

3. How do we use your data?

We process your personal data for the following purposes:

Order Processing & Delivery: To fulfill purchases and provide updates on shipments.
Customer Support: To assist with inquiries and resolve issues.
Marketing & Promotions: To send relevant offers (only with your explicit consent).
Legal & Compliance Obligations: To comply with applicable laws and prevent fraud.

Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to fulfill orders).
  • Legitimate interest (fraud prevention, security).
  • Legal obligations (taxation, dispute resolution).
  • User consent (for marketing and cookies).

4. How long do we keep your data?

We retain your data only for as long as necessary to fulfill our services and legal obligations:

  • Order & Transaction Data: 10 years (legal requirement for tax & financial audits).
  • Account Data: Until account deletion or 5 years of inactivity.
  • Marketing Data: Until withdrawal of consent (unsubscribe anytime).

After these periods, your data is securely deleted or anonymized.


5. Do we share your data?

We do not sell personal data. However, we may share it with trusted third parties for specific purposes:

Payment Processors: Stripe, PayPal (for secure transactions).
Logistics Providers: Shipping companies (DHL, FedEx) to deliver your order.
Marketing & Analytics: Google, Facebook (for advertising and performance tracking).
Legal Compliance: If required by law enforcement or authorities.

➡ All partners must comply with GDPR and have data protection agreements in place.


6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request the deletion of your data.
Right to Restrict Processing: Limit how we use your data in certain cases.
Right to Data Portability: Receive a copy of your data in a standard format.
Right to Object: Opt out of marketing communications and targeted ads.
Right to Withdraw Consent: Withdraw your consent at any time for marketing and tracking.


7. How to Exercise Your Rights

To make a GDPR request, contact us at:

📧 Email: info@thehydroplus.com
📍 Address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We will respond to all valid requests within 30 days as required by law.


8. Cookies & Tracking Technologies

We use cookies to improve your experience and provide personalized services.

Essential Cookies: Required for website functionality.
Analytics Cookies: Track website performance (Google Analytics).
Marketing Cookies: Used for ads (Facebook Pixel, TikTok Pixel).

Managing Cookies: You can adjust your preferences via our cookie consent banner or browser settings.

For more details, see our Cookie Policy.


9. International Data Transfers

Since The HydroPlus operates internationally, your data may be transferred outside the UK and EU, including to:

  • Canada (for customer support operations).
  • China (for order fulfillment and shipping).
  • United States (for Shopify, Google, and Meta services).

Data Protection Measures: We use Standard Contractual Clauses (SCCs) to ensure that all data transfers comply with GDPR safeguards.


10. Security Measures

We take data security seriously and implement technical and organizational measures to protect your information:

SSL encryption for secure transactions.
Restricted access to personal data.
Regular security audits to prevent breaches.

However, no online platform is 100% secure, and we encourage users to take precautions when sharing personal data online.


11. Filing a Complaint

If you believe your GDPR rights have been violated, you can:

1️⃣ Contact Us First – We will address your concerns.
2️⃣ Lodge a Complaint with ICO (UK’s Data Protection Authority):
Information Commissioner's Office (ICO)
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
📧 www.ico.org.uk


12. Policy Updates

We may update this GDPR Policy as needed.
Last Updated Date will reflect the most recent changes.
We will notify users if significant updates are made.